idealogical and project management program for IT service companies

Whether you are a company's internal IT department or an external IT company, idealogical can help you manage your work. idealogical combines IT Service Desk software with IT project management. Our software gives you the tools you need to capture and redeem IT service tickets and manage IT projects in one app. With built-in real-time messaging, your team will be on the same page and you will provide faster, better support to your end-users than ever before. idealogical unique blend of IT project management and IT ticketing systems means you do not have to buy, learn, integrate and switch between multiple applications to get your work done.

idealogical IT Support app offers a list of powerful ticket management features throughout their workflow, including email ticket capture, custom ticket forms, a client portal, knowledge base, live chat, mobile app, SLA, and more.

idealogical Project Management software for IT companies supports complete project planning and lifecycle tracking. Features include deep task hierarchies, Kanban maps, Gantt charts, time reports, cost, project maps, reports, portfolio management, and more.

Customizing and configuring your ideological is very easy to do by simply setting up the intuitive administration options. You can customize fields, statuses, notifications, forms, automation, assignment and workflow rules, ticket/task routing, autoresponders, email templates, and much more.

In addition to all this, a number of unique and powerful workflows are available when the help desk and project management programs are combined. You can develop new IT requests for complete projects, organize tickets with the projects where they will be solved, link tickets to tasks, and organize a customer's support tickets and projects together to deliver combined reports and invoices. The list goes on. 

With idealogical, all our features are included at no extra cost or surcharge. You only pay for the number of IT staff you have and everything else is included. Enterprise-level features such as SSO, SMTP, API access, and preventive integrations are also included.